RETURNS & REFUND POLICY
Returns & Refunds
We have a 30-day return policy, which means you have 30 days from receiving your item to request and send back a return.
To be eligible for a return, your item must be in the same condition that you received it, undamaged and in its original packaging.
Please note that return shipping costs to our warehouse in Asia are the responsibility of the customer. Any customs duties, import charges or additional return-related costs are also the responsibility of the customer.
Order Cancellations
Once an order has been confirmed, it can no longer be cancelled or modified, as it is immediately forwarded to our fulfilment centre for processing in order to ensure the best possible delivery times.
If you no longer wish to keep the item, you will need to wait until the parcel has been delivered and then follow our standard return procedure.
Return Shipping Costs
The responsibility for return shipping costs depends on the reason for the return:
If the return is caused by the customer, for example due to a change of mind, the customer is responsible for the return shipping costs. The exact amount will depend on the courier chosen by the customer.
If the return is due to an error on our part, for example if the item is damaged, defective or incorrect, the customer will not be responsible for any return shipping costs.
To start a return, please contact us at:
If your return is accepted, we will send you instructions on how and where to send your package. Items returned without first requesting return authorisation will not be accepted.
You can always contact us at support@marys-workshop.com for any questions regarding returns.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and resolve it as quickly as possible.
If the product is damaged or defective, we will send you a replacement item free of charge, with no additional cost to you.
Exceptions / Non-Returnable Items
For hygiene reasons, we do not accept returns for items such as earrings, if the seal has been opened, or other intimate products, regardless of whether they have been tried on or used.
Exchanges
The fastest way to make sure you receive the item you want is to return the item you have received and, once the return has been accepted, place a separate new order.
Refund Procedure
We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved or not.
If approved, the refund will be issued automatically to the original payment method used for the purchase.
Please remember that it may take a few days for your bank or card issuer to process and post the refund.
Disputes
In the event of a dispute between the customer and Mary’s Workshop relating to our products or services, the costs of resolving the dispute will be shared equally between both parties, unless otherwise agreed in writing.
Return Address
All returns must be sent to our central warehouse in Asia at the customer’s expense, unless the return is due to an error on our part, such as a damaged, defective or incorrect item.
For return instructions, please contact us first at:
