FAQS

ORDERS & PAYMENTS

We accept all major credit and debit cards through our fully secure and encrypted payment system. Your personal and financial information is always protected.

Yes. We use SSL encryption in line with industry standards to protect your data during the checkout process. We do not store your credit card information on our servers.

SHIPPING & DELIVERY

We are pleased to offer free shipping on all orders.

To ensure fast processing, we prepare and process orders within 1–3 business days, Monday to Friday.

Once dispatched, orders are usually delivered within 7–12 business days.

Although we do our best to ensure timely deliveries, occasional courier delays may occur.If your order is taking longer than expected, please contact us at support@marys-workshop.com and we will be happy to check the situation for you.

RETURNS & REFUNDS

We accept returns within 30 days of receiving your order. To be eligible for a return, items must be new, unused and in their original packaging.

Yes, customers are responsible for return shipping costs. However, we do not charge any restocking fee.

Simply send us an email at support@marys-workshop.com with your order number. Our team will provide you with all the necessary instructions and the return address.

Once we have received and inspected the returned item, we will process the refund to your original payment method. The credit usually appears in your account within 10 business days.

If you receive a damaged item or the wrong item, please contact us immediately at support@marys-workshop.com, including your order number and clear photos of the issue. We will quickly arrange a replacement or issue a full refund at no additional cost to you.